Advance Call Center Soft

Live Chat Software
Free - ChatStat Technologies Incorporated

Chat Stat offers free 2-way live chat with your website visitors, free MovingGraph website statistics, and free live chat messaging support for AIM, ICQ, Yahoo, MSN, Jabber, GoogleTalk, Skype, and Skype Voice Over IP. Chat Stat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to "call back"� customers. Chat Stat has TRUE multi-site live chat support and EBAY auction live chat support. Chat Live!

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Lokad Desktop Workload Forecasting
Free - Lokad.com

Deliver workload forecasts. Best suited for call centers and staff managers. Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting. Customizable reports with hour, half-hour and quarter-hour aggregation for your forecasts. Cut-and-paste reports into Microsoft Excel.

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AdventnetManageEngine SupportCenter Plus
Free - Adventnet Inc

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.

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