Rate Customer Service

Web Help Desk Software for Mac OS X
Free - Web Help Desk Software

The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

network time, ntp time server, time synchronization, system, programs, terminal service, execute, network, remote, administrator, admin, parameters

---

Web Help Desk Software for Windows
Free - Web Help Desk Software

The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

control, task, local, interactive, scheduler, auto attendant, interactive voice response, 3 tier, onhold message, document management, automation, process coordination

---

CafePilot
Free - Dijitanix

CafePilot is a cross-platform (Windows and Linux) client/server software suite that makes managing an Internet cafe of any size a breeze. CafePilot supports connections over the Internet so Internet cafe businesses with multiple branches can use a centralized server. This will allow customers to roam between branches with generated pre-paid tickets.

intelligent agents, voip, voicemail, tcp ip, text to speech, agent framework, coordinator, voicemail to email, voicexml, operations management, iso automation, application developer

---

IPSearchLight GeoLocator for ASP.NET 2.0
Free - IPSearchLight

The IPSearchLight ASP.Net WebControl (C# & VB.Net) tracks website visitors' geographic location including their country, region, city, postal code, latitude and longitude. Since it only uses their IP address, the technology is unintrusive and undetectable. The use of IPSearchLight's GeoLocator allows you to create localized content, target advertizing, enhance statistical analysis, improve security, increase fraud prevention, and much more.

middle tier, programming tool, music on hold, email hosting, shared hosting reliability, itil help desk, shared hosting speed, email speed, shared hosting, vps speed, purchase order management, vps performance

---

CyberArchive
Free - Cyber Operations, Inc.

Cyber Archive is a data compression and archival program which also serves as a demonstration for the Cyber Compression Suite and data compression services. Numerous algorithms used together allow the proper emphasis on speed, compression ratio, and memory requirements for a particular application, and compression methods are chosen based on advanced heuristics. Visit the Cyber Operations website for more information on CyberArchive.

vps hosting, trouble ticketing, inventory management, vps customer service, shared, email performance, sla management, virtual private servers, itil, email reliability, service desk, email customer service

---